Shipping & Delivery

Thank you for choosing OutdoorFurnitureUK for your outdoor furniture needs. Please read our shipping policy carefully to understand how your order will be processed and delivered.

  1. Order Processing Time:

    • Upon receiving your order, we aim to process it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  2. Shipping Methods:

    • We offer standard shipping for all orders within the UK. For international orders, please contact our customer service team for assistance.
  3. Shipping Rates:

    • Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as your location. You can view the shipping cost during the checkout process before making payment.
  4. Delivery Time:

    • Delivery times vary depending on your location and the shipping method selected. Generally, standard delivery within the UK takes 3-5 business days after processing. Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances such as weather delays or carrier issues.
  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online.
  6. Delivery Process:

    • Our shipping partners will attempt to deliver your order to the address provided during checkout. If you are unavailable to receive the delivery, a delivery attempt notification will be left at your address, and you may need to arrange for redelivery or pick up from a designated location.
  7. Damaged or Missing Items:

    • In the rare event that your order arrives damaged or with missing items, please contact our customer service team within 48 hours of receiving your order. We will work quickly to resolve the issue and ensure your satisfaction.
  8. Returns and Exchanges:

    • If you wish to return or exchange an item, please refer to our Returns and Exchanges Policy for detailed instructions.
  9. Contact Information:

    • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us at [customer service email] or [customer service phone number]. Our customer service team is available [business hours] to assist you.

OutdoorFurnitureUK strives to provide a seamless and enjoyable shopping experience for all our customers. Thank you for choosing us for your outdoor furniture needs!