Refunds & Returns Policy

At OutdoorFurnitureUK, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please read our refund policy carefully to understand your rights and obligations.

1. Returns:

  • We accept returns for refund or exchange within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

3. Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with details and photographic evidence. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

5. Refunds on Sale Items:

  • Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

6. Exchanges:

  • If you need to exchange an item for the same item or a different one, please contact us to arrange the exchange. Exchanges are subject to product availability.

7. Non-Refundable Items:

  • Certain items are non-refundable, including gift cards and downloadable software products.

8. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

9. Contact Information:

  • If you have any questions or concerns regarding our refund policy, please contact us at [customer service email] or [customer service phone number]. Our customer service team is available to assist you during [business hours].

OutdoorFurnitureUK reserves the right to amend this refund policy at any time without prior notice. By making a purchase from our website, you agree to the terms of this refund policy.